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Privacy Policy

Last updated: February 2026

Chalet Andra (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or communicate with us.

  1. Data Controller

The data controller responsible for processing your personal data is:

Chalet Andra

Bergwelt 10

3818 Grindelwald, Switzerland

Email: info@chaletandra.com

  1. Information We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Telephone number
  • Message content submitted via inquiry forms
  • Newsletter subscription details
  • Technical data such as IP address, browser type, and device information (via cookies or analytics, if enabled)

We only collect data that is necessary for the purposes described below.

  1. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to inquiries and requests
  • To communicate with you regarding availability, bookings, or services
  • To send newsletters and updates if you have explicitly subscribed
  • To improve our website and services
  • To comply with legal and regulatory obligations

 

We do not sell or rent your personal data to third parties.

  1. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent, for example when subscribing to our newsletter
  • Legitimate interest, for example when responding to inquiries
  • Contractual necessity, if you proceed with a booking
  • Legal obligation, where applicable
  1. Newsletter Communications

If you subscribe to our newsletter, we will use your email address to send you occasional updates and information about Chalet Andra. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

  1. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Inquiry data is typically retained for a reasonable period to allow follow up and record keeping.

  1. Data Sharing and Third Parties

We may share personal data with trusted service providers such as website hosting, email distribution, or analytics providers, strictly for the purposes outlined above and subject to appropriate data protection safeguards.

We do not transfer personal data outside Switzerland or the European Economic Area unless adequate data protection measures are in place.

  1. Cookies and Analytics

Our website may use cookies and similar technologies to ensure functionality and improve user experience. Where required by law, we will request your consent before placing non-essential cookies.

You may manage or disable cookies through your browser settings.

  1. Your Rights

Under applicable data protection laws, including GDPR and the Swiss Federal Act on Data Protection, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to certain processing activities

To exercise these rights, please contact us using the details above.

  1. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date indicated at the top.

  1. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

info@chaletandra.com